Order Information

Artwork

EMAIL ARTWORK

send to art@tomaxusa.com in the following PC or MAC versions: Illustrator, PDF Outlined, EPS, and AI formats.

ART TOUCH UP

$40.00 (g) minimum charge

TYPESETTING

$10.00 (g) minimum charge

Orders

EMAIL ORDERS

Please email Purchase Orders and Art to PURCHASEORDER@TOMAXUSA.COM.

ACKNOWLEDGEMENTS

We send via email. Please advise your email address when placing orders.

CHANGES TO ORDER AND/OR ARTWORK

Submit by email and confirm verbally with factory. If work or services are already performed on the order, additional costs may incur.

CANCELLED ORDERS

Submit by email after verbal confirmation with factory. $30.00 (g), plus any production charges incurred up to that time.

BLANK/UNIMPRINTED ITEMS

End quantity pricing.

Special services

RUSH SERVICE

Call factory to confirm at time of order. Additional charges may apply.

CARD/MESSAGE INSERTION

$0.75 (g) per piece. Customer must provide inserts.

Shipping FOB point: Los Angeles, CA

DROP SHIPMENTS (DOMESTIC)

$7.50 (g) per additional location, plus all freight costs.

FOREIGN SHIPMENTS

Please Call

INTERNATIONAL CUSTOMS DOCUMENTATION

$25.00(g) per delivery address.

POST-OFFICE SHIPMENTS

N/A

MAILERS

Flat, $2.00 (g). Pre-packed, $4.00 (g).

  • Weights shown in catalog are approximate.
  • Tomax can only guarantee a shipping date of when merchandise leaves our warehouse. We are not financially responsible for consequence resulting from freight carrier delays, customs or Acts of God.

ADDRESS CORRECTION

$25.00 (g) per correction, per carton.

Samples and Proofs

PAPER PROOFS

Free for the first fax or e-mail proof, further correction will be billed at $20.00 (g) each.

RANDOM OR BLANK SAMPLES

Billed at end column pricing.

PRE-PRODUCTION SAMPLES

Billed at individual item cost, plus set up charge and freight costs.

Sales Tax for Shipments Delivered in California

On orders with California shipping destinations, the distributor's California resale number is required to avoid sales tax.

Returns

Must receive prior authorization from the factory, and request must be submitted within 30 days of receipt of merchandise. All products must still be in brand new condition, with all cables, accessories, manuals, and in their original packaging. Only partial credit will be issued if there are missing accessories. No credit will be issued if the item is dirty or damaged. Once received, we will still examine the product condition and determine if it warrants a full credit..

RESTOCKING FEE

15% on undecorated merchandise.

IMPRINTED ITEMS AND ALL USB ITEMS

Not returnable.

Trademark Notice

Designs and trademarks herein are for the sole purpose of displaying our imprint capabilities. They are not intended to represent endorsements by the individual companies, nor are they for sale.

Pricing Standard

This website supersedes all previous catalogs. Specifications and prices are subject to change without notice. Please check our website, www.tomaxusa.com, for the most up to date pricing, product specifications and general information.

Imprinting
- SCREEN PRINTING

SETUP

$60.00 (g) per color/position/item.

RUNNING CHARGE

One color/one position included for all non packaging items. Each additional color is $0.50 (G) per piece..

COLORS

PMS

COLOR CHANGE

$25 (g) for each change.

PERSONALIZATION

N/A

- SCREEN PRINTING

SETUP

$60.00 (g) per color/position/item.

RUNNING CHARGE

One color/one position included for all non packaging items. Each additional color is $0.50 (G) per piece..

COLORS

PMS

COLOR CHANGE

$25 (g) for each change.

PERSONALIZATION

N/A

- FULL COLOR PROCESS

SETUP

$100.00 (g) per position/logo.

RUNNING CHARGE

$1.00 (g) per logo

COLORS

CMYK

COLOR CHANGE

$50 (g) for repeat setup. Full run charges apply.

PERSONALIZATION

Call factory for details.

- LASER ENGRAVING

SETUP

$60.00 (g) per position/item.

RUNNING CHARGE

One position engraving included. Each additional engraving position is $0.50 (g) per piece.

PERSONALIZATION

$60 (g) setup and $3.75 (g) run charge per piece.

- DISCLAIMER

All orders are subject to product availability. We cannot be liable for delays due to customs, shipping or Acts of God.
Product color may vary slightly from website images.