Order Information
Artwork
EMAIL ARTWORK
send to art@tomaxusa.com in the following PC or MAC versions: Illustrator, PDF Outlined, EPS, and AI formats.
ART TOUCH UP
$40.00 (g) minimum charge
TYPESETTING
$10.00 (g) minimum charge
Orders
EMAIL ORDERS
Please email Purchase Orders and Art to PURCHASEORDER@TOMAXUSA.COM.
ACKNOWLEDGEMENTS
We send via email. Please advise your email address when placing orders.
CHANGES TO ORDER AND/OR ARTWORK
Submit by email and confirm verbally with factory. If work or services are already performed on the order, additional costs may incur.
CANCELLED ORDERS
Submit by email after verbal confirmation with factory. $30.00 (g), plus any production charges incurred up to that time.
BLANK/UNIMPRINTED ITEMS
End quantity pricing.
Special services
RUSH SERVICE
Call factory to confirm at time of order. Additional charges may apply.
CARD/MESSAGE INSERTION
$0.75 (g) per piece. Customer must provide inserts.
Shipping FOB point: Los Angeles, CA
DROP SHIPMENTS (DOMESTIC)
$7.50 (g) per additional location, plus all freight costs.
FOREIGN SHIPMENTS
Please Call
INTERNATIONAL CUSTOMS DOCUMENTATION
$25.00(g) per delivery address.
POST-OFFICE SHIPMENTS
N/A
MAILERS
Flat, $2.00 (g). Pre-packed, $4.00 (g).
- Weights shown in catalog are approximate.
- Tomax can only guarantee a shipping date of when merchandise leaves our warehouse. We are not financially responsible for consequence resulting from freight carrier delays, customs or Acts of God.
ADDRESS CORRECTION
$25.00 (g) per correction, per carton.
Samples and Proofs
PAPER PROOFS
Free for the first fax or e-mail proof, further correction will be billed at $20.00 (g) each.
RANDOM OR BLANK SAMPLES
Billed at end column pricing.
PRE-PRODUCTION SAMPLES
Billed at individual item cost, plus set up charge and freight costs.
Sales Tax for Shipments Delivered in California
On orders with California shipping destinations, the distributor's California resale number is required to avoid sales tax.
Returns
Must receive prior authorization from the factory, and request must be submitted within 30 days of receipt of merchandise. All products must still be in brand new condition, with all cables, accessories, manuals, and in their original packaging. Only partial credit will be issued if there are missing accessories. No credit will be issued if the item is dirty or damaged. Once received, we will still examine the product condition and determine if it warrants a full credit..
RESTOCKING FEE
15% on undecorated merchandise.
IMPRINTED ITEMS AND ALL USB ITEMS
Not returnable.
Trademark Notice
Designs and trademarks herein are for the sole purpose of displaying our imprint capabilities. They are not intended to represent endorsements by the individual companies, nor are they for sale.
Pricing Standard
This website supersedes all previous catalogs. Specifications and prices are subject to change without notice. Please check our website, www.tomaxusa.com, for the most up to date pricing, product specifications and general information.
Imprinting
- SCREEN PRINTING
SETUP
$60.00 (g) per color/position/item.
RUNNING CHARGE
One color/one position included for all non packaging items. Each additional color is $0.50 (G) per piece..
COLORS
PMS
COLOR CHANGE
$25 (g) for each change.
PERSONALIZATION
N/A
- SCREEN PRINTING
SETUP
$60.00 (g) per color/position/item.
RUNNING CHARGE
One color/one position included for all non packaging items. Each additional color is $0.50 (G) per piece..
COLORS
PMS
COLOR CHANGE
$25 (g) for each change.
PERSONALIZATION
N/A
- FULL COLOR PROCESS
SETUP
$100.00 (g) per position/logo.
RUNNING CHARGE
$1.00 (g) per logo
COLORS
CMYK
COLOR CHANGE
$50 (g) for repeat setup. Full run charges apply.
PERSONALIZATION
Call factory for details.
- LASER ENGRAVING
SETUP
$60.00 (g) per position/item.
RUNNING CHARGE
One position engraving included. Each additional engraving position is $0.50 (g) per piece.
PERSONALIZATION
$60 (g) setup and $3.75 (g) run charge per piece.
- DISCLAIMER
All orders are subject to product availability. We cannot be liable for delays due to customs, shipping or Acts of God.
Product color may vary slightly from website images.